1. Who We Are

Loftmax Fitout (“Loftmax”, “we”, “us”) is a Dubai design-and-build contractor for home renovation, turnkey fit-out, landscaping & outdoor living, and home maintenance. Our office is at Office 601, Prime Business Center — Tower B — JVC — Dubai — UAE. Contact: info@loftmax.ae · +971 55 272 5073.

2. Information We Collect

We may collect:

• Contact details — name, email, phone and other details you submit via website forms, WhatsApp, email or consultations.
• Project details — property type, location (e.g. community), budget range, service interest (renovation, turnkey, landscaping, maintenance), and files or photos you choose to share.
• Payment information — when paying for services, billing details needed to process the transaction (card data is typically handled by the payment provider).
• Technical / usage data — IP address, browser/device type, pages visited and similar analytics used to improve the site.
• Marketing interactions — if you engage with ads or campaigns that lead to loftmax.ae (for example Google Ads), we may receive campaign identifiers where pixels or tags are installed.

3. How We Use Information

• Deliver services — respond to enquiries, prepare quotes/BOQs and perform contracted works.
• Communication — answer questions, share project updates and send operational messages.
• Marketing — with your consent or as permitted by law, send offers or updates; you can opt out at any time.
• Payments — process invoices and secure payments.
• Improve the website — analyse trends, fix issues and improve experience.
• Legal & safety — comply with UAE law, protect rights and prevent misuse.

4. When We Share Information

We do not sell your personal information. We may share it with:

• Service providers — trusted vendors who help us operate (hosting, forms, messaging, analytics, payment processors), under confidentiality obligations.
• Project partners — where needed to deliver your job (e.g. specialist trades), limited to what the work requires.
• Legal compliance — when required by law, regulators or valid legal process.
• Business transfers — if Loftmax is involved in a merger, acquisition or asset sale, data may transfer to the successor under equivalent protections.

5. Security & Retention

We use reasonable technical and organisational measures to protect personal information. No internet transmission or storage method is fully secure; we cannot guarantee absolute security.

We keep information only as long as needed for the purposes above, for ongoing client relationships, and to meet legal, accounting or dispute needs — then delete or anonymise where practical.

6. Your Rights

Subject to UAE law, you may request access to, correction of, or deletion of personal information we hold about you, or withdraw marketing consent. Contact us using the details below; we may need to verify your identity before acting.

7. Cookies & Similar Technologies

loftmax.ae may use cookies, pixels or similar tools for essential site function, analytics and (where enabled) advertising measurement. You can control cookies through your browser settings; blocking some types may affect site features.

8. Children

Our services and website are not directed at children under 18. We do not knowingly collect personal information from minors without appropriate consent. If you believe we have, contact us so we can delete it.

9. Policy Updates

We may update this Privacy Policy to reflect operational, legal or regulatory changes. The revised version takes effect when posted on this page. The “Last updated” date at the top will change accordingly. Please review periodically.

10. Contact Us

Questions or requests about privacy:

• Email: info@loftmax.ae
• Phone / WhatsApp: +971 55 272 5073
• Office 601, Prime Business Center — Tower B — JVC — Dubai — UAE
• Terms: loftmax.ae/term-conditions

Thank you for trusting Loftmax Fitout. We value your privacy and aim to handle your information carefully.